HSBC extended payment holds

A client got one of those $300 HSBC credit cards I recently recommended to rebuild credit. After receiving his first statement, he first paid $25 and then the remaining $224 so that he would pay the balance in full and not pay any interest.  Both payments were scheduled at the HSBC Orchard website. The $224 […]

HSBC renegs on settlement agreements — ALWAYS get it in writing or RECORD the call!

It rarely happens that creditors and collectors are SUED for refusing to honor settlements, but it happens all the time. You MUST either get the agreement in writing or RECORD the call and ensure the terms are clearly audible.  Restate in your own words what you think you are agreeing to. And as much as […]