Frontier Communications is issuing $120 credit and future discounts
Got a call from Frontier this morning in response to yesterday’s email.
They reviewed my account and found that their software inexplicably dropped the discounts I was supposed to be receiving and credits will be issued and I will receive the discounts in the future until my contract expires in 6/12.
I confirmed that you have to agree to receive statements electronically if you want to pay your Frontier bill online. While I rarely receive my bill on time to pay by the due date, it’s cheaper to pay the late fee than to pay $36/year to get paper statement.
I documented MAJOR problems with other phone companies.
I’ve had to SUE Pacific Bell and their collector American Agencies because they collected a PAYMENT that I had made. I even presented the canceled check numerous times to Pacific Bell and then to their collectors and nobody cared that it was deposited into the Pac Bell Bank of America account.
I also had to sue Verizon for assigning my account to collections after I terminated my cell phone service with them. They sent me a $90 refund check which I did NOT cash. I knew that it was sent in error. They acted as if I had deposited their refund check and they ignored that I still had their original refund check.
Incredibly, the FCC ruled FOR Verizon when it responded that I owed.
In America, the regulators are even more corrupt than the corporations. And it’s not just over a few dollars. Verizon seriously contributed to the death of a human being when it chose to report this totally BOGUS collection DESPITE my disputes on my relative’s credit.
An uncashed $90 Verizon refund check can lead to death.
Dorothea had signed for the account and while she had MS, she was still working hard to pay her credit cards. Then the banks started increasing her interest rates due to her credit (which was impeccable) and she was diagnosed with breast cancer. Due to the Verizon discovery responses, I am convinced that they reported the collection on Dorothea’s credit report, causing her interest rates to double. She worked even harder to protect her credit rating. She died during the litigation. She had worked herself to death.
Obviously, I would have gladly paid the $90 if I had known that Verizon would report this bogus debt on Dorothea’s credit and AFTER the creditors raised the rates, it was too late. Verizon (as almost all creditors and collectors) does NOT delete reported collections after payment and the collection would have continued to seriously lower Dorothea’s FICO scores.
It’s often best to pay your bills TWICE.
Considering the tremendous time required to fight bogus charges and often having to file lawsuits, it really isn’t worth the aggravation. If you can afford to pay the disputed amount, just pay it BEFORE it gets reported on your credit.
If you have the skills and energy, PUBLISH your dispute.
I’m sure glad I didn’t have to file another lawsuit and am rather busy. However, I’ve been considering offering dispute services for disputes such as this Frontier billing issue and SOMETIMES companies will reimburse my fee.
A reader recently contacted me about forming a non profit for Liars & Cheats Exposed and it sure would be nice to be formally organized and to be able to assist members for a reduced rate and maybe free of charge in hardship cases.
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