Frontier AGAIN failed to honor the terms of the contract

My contract expired last August and I told them that it is UNACCEPTABLE to charge me $40/month for DSL with a maximum download speed of 1 mb — the fastest download we can get in this rural area.   I had seen ads for $15 and that’s apparently for the DSL Light plan with a 1 mb download speed — the same speed as the $40 plan.

Can you believe that they have the NERVE to charge people $40 for DSL with a MAXIMUM download speed of 1 MB?  I opted for the $15 plan.

We discussed my needs, Caller ID and VM with basic local telephone service.   They suggested that I go on the nationwide unlimited plan for $40/month as that was the same as my current plan + VM + Caller ID and with CREDITS my bill would be around $50.

It was close, my bill was $56.14 in September.

THEN THE BILL WENT UP TO $70 AGAIN!

I worked myself up to calling them and I was told that somebody made a “mistake” and that my bill would be $70 and there was nothing I could do about it.

Additionally, they also told me that I couldn’t go back to my old calling plan as it was no longer available.  It came with a feature that made my calls to Kingman local and I didn’t have to dial the area code.  In Kingman are our closest supermarkets, courts, doctors, etc.  — just about everything.  It’s extremely annoying to have to dial the area code for all these calls.  I don’t even need unlimited long distance, paid only 2.5 cents/minute for the few occasions when I actually made long distance calls.

Nobody had EVER informed me that the local Kingman calls were part of my previous plan and I thought that they simply expanded our local area because Kingman is the closest town.   In fact, when I got on my previous calling plan I paid $6 extra to make the calls to Kingman local and nobody mentioned that I could stop paying for that because it was included in the plan — how much money did I waste on that?

All in all, the customer service people who signed me up didn’t even know the plan features and now for the 3rd time, got me on a plan that ended up costing me much more than they promised.

And when I called to complain, they told me to suck it up and they outright REFUSED to adjust the billing.

I’ve been so incredibly busy, I just could not get to this until today.  And now I am so angry I could spit nails and I’m considering filing a lawsuit.

After all, I’m certainly not the only person getting defrauded by Frontier AGAIN and AGAIN and AGAIN and their billing practices should be  brought to the regulators’ attention too.

Recently Verizon bought out the local wireless carrier and they’ll upgrade our area to G4.  I expect that Frontier will have very few customers left once they lost their monopoly.  I still like a landline, but I’m really sick and tired of the constant Frontier billing fraud.    As a Frontier customer since 2000, I’ve had enough of the fraud!

So I’m sending the link to this post again to:

Denise Baumbach
President, West Region
Denise.Baumbach@ftr.com

Jack Yovanovich
Regional Director of Marketing
Jack.Yovanovich@ftr.com

Stephanie Beasly
Manager Communications
Stephanie.Beasly@ftr.com

I have no idea whether those emails still work as the page with the info is no longer working, but if I don’t get a satisfactory response I’ll file the lawsuit.

UPDATE:  The mail to stephanie.beasly@ftr.com was returned undeliverable and I also found a new page with contact info, but none of the people I emailed to are listed:

http://www.frontier.com/customerservice/nationalcontacts/

Hopefully I’ll get a response to today’s email.



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